ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT RELIABLE TEST PRICE, ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT VALID EXAM NOTES

ITIL-4-Specialist-Create-Deliver-and-Support Reliable Test Price, ITIL-4-Specialist-Create-Deliver-and-Support Valid Exam Notes

ITIL-4-Specialist-Create-Deliver-and-Support Reliable Test Price, ITIL-4-Specialist-Create-Deliver-and-Support Valid Exam Notes

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Tags: ITIL-4-Specialist-Create-Deliver-and-Support Reliable Test Price, ITIL-4-Specialist-Create-Deliver-and-Support Valid Exam Notes, ITIL-4-Specialist-Create-Deliver-and-Support Latest Exam Duration, Exam ITIL-4-Specialist-Create-Deliver-and-Support Questions Pdf, New ITIL-4-Specialist-Create-Deliver-and-Support Test Simulator

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :
Topic 2
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
Topic 3
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 4
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.

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ITIL-4-Specialist-Create-Deliver-and-Support Valid Exam Notes - ITIL-4-Specialist-Create-Deliver-and-Support Latest Exam Duration

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q41-Q46):

NEW QUESTION # 41
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created

  • A. 1 and 2
  • B. 2 and 3
  • C. 3 and 4
  • D. 1 and 4

Answer: C

Explanation:
Individual changes should be measured by the outcomethey create to ensure they deliver real value, and theoverall success of multiple changes should also be measured by the outcometo confirm that the cumulative improvements meet business objectives.


NEW QUESTION # 42
An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?

  • A. Shift-left
  • B. Organizational structure
  • C. The value of positive communications
  • D. Customer orientation

Answer: D

Explanation:
Customer orientationensures that individual and team objectives are aligned withanticipating and meeting customer needs, directly supporting the organization's goal.


NEW QUESTION # 43
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?

  • A. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
  • B. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
  • C. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
  • D. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested

Answer: C

Explanation:
Increasing the priority of requeststhat have been waiting too long helpsprevent service level breachesand improves user satisfaction without undermining the triage approach for urgent tasks.


NEW QUESTION # 44
An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?

  • A. Working with a customer-oriented mindset
  • B. Shift-left
  • C. A continual improvement culture
  • D. Workforce planning and management

Answer: C

Explanation:
A continual improvement culturefosters an environment of openness, trust, and transparency, encouraging employees to suggest improvements and ensuring their ideas are valued and considered.


NEW QUESTION # 45
Which is an example of using a 'shift-left' approach to optimize password resets?

  • A. Allow users to reset their own passwords using an automated tool
  • B. Encourage users to remember or safely record their passwords to reduce the number of password resets
  • C. Train service desk agents to categorize password resets as service requests
  • D. Automatically assign a high priority to password reset requests to resolve them faster

Answer: A

Explanation:
Allowing users to reset their own passwords using an automated toolmoves support closer to the user, which is a direct application of theshift-leftapproach, improving speed and efficiency.


NEW QUESTION # 46
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